Telehealth & Mental Health Treatment
SIMHC now offers all services in person or via telehealth. Some options are available from 8 different office locations in SE Iowa (Ottumwa, Oskaloosa, Bloomfield, Sigourney, Centerville, Albia, Fairield and Keosauqua). Find the delivery style and location that works best for you and your family!
What is Telehealth?
Telehealth is the use of video and audio technologies to support virtual appointments services between healthcare providers and their patients.
At SIMHC you can have your visit with your mental health provider or care coordinator from the comfort of your home, or our office. SIMHC’s default telehealth platform is On Call. On Call works with our agency’s Electronic Medical Record (EMR) Credible. Behind the scenes, On Call is using Zoom.
At SIMHC you can have your visit with your mental health provider or care coordinator from the comfort of your home, or our office. SIMHC’s default telehealth platform is On Call. On Call works with our agency’s Electronic Medical Record (EMR) Credible. Behind the scenes, On Call is using Zoom.
At the time of your appointment:
If you are attending your appointment via our On Call/SIMHC app: You will receive a link for your On Call appointment one hour and 24 hours before the start time of your appointment. If you don’t see the On Call invite in your inbox, be sure to check your spam or promotions folder. Click on the link listed below “Join Zoom Meeting” and wait for your provider to arrive. If there are technical difficulties or your provider is running late, please wait. Your provider is aware of your appointment but may have had an urgent situation come up. They know to call you if there are any technical issues.
If you are attending your Telehealth Appointment from our Ottumwa office: your medication prescriber will be using Life Size for the software. This is a secure platform that allows you and your psychiatrist to conduct a session. Only our two psychiatrist (Dr. Jimmy Mascaro and Dr Hilda Mascaro) use Life Size. Life Size is only used when you come to Ottumwa and see the psychiatrist on the screen.
If you are attending your Telehealth Appointment from our Ottumwa office: your medication prescriber will be using Life Size for the software. This is a secure platform that allows you and your psychiatrist to conduct a session. Only our two psychiatrist (Dr. Jimmy Mascaro and Dr Hilda Mascaro) use Life Size. Life Size is only used when you come to Ottumwa and see the psychiatrist on the screen.
What is ZOOM?
Zoom is a secure, HIPAA-compliant video conferencing application that uses your mobile device or computer.
If you will be using your mobile device:
Prior to your appointment time, download the free SIMHC app from the App Store (iPhone) or Google Play store (Android).
FAQs
If you will be using your computer or laptop:
View the requirements for using Zoom/On Call here.
What speed internet connection do I need?
We recommend a bandwidth of at least 10 mbps. We recommend an Ethernet cable over WiFi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here: www.speedtest.net
What type of physical environment should I be in?
Try to minimize environmental noise to avoid distraction. You need a private, confidential space for telehealth sessions.
What policies cover telehealth visits?
You will sign a “Consent to Treat” prior to your first visit at SIMHC. Please read the section regarding Telehealth services prior to your first visit.